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Returns & Exchanges

Shipping & Returns


1. Return conditions
If items are in the following condition, you may return the item for an exchange within 7 days after you received it.
a. Quality issue
b. Totally damaged during the shipment
 
Due to below reasons, return for exchange or refund is not allowed.
a. Not interested any more for the product.
b. Mistake order by customer side.
c. Wrong or incomplete shipping address provided by customer.
d. Parcel return due to nobody at home to sign it.
 
2. Return and exchange procedure
If there is any problem, you may send us an email to [email protected] with the following information:
a. Return reason
b. Pictures of the item
c. Order number or email for placing orders
 
We then will contact you once we get your email. And please “Do not return to vendor.” since it is the invalid address. We will provide the address to you after your case has been verified. As soon as we received return parcel, we’ll send another brand new item as replacement after inspection.
 
3. Important notes for return and exchange
a. Proof should be provided within 7 days from the day parcel been signed, otherwise, it is hard to verify who is responsible for this.
b. Gift, accessories (i.e. dust bag, straps, keys & padlocks, care booklet, copy of receipt) should be included in return parcel.
c. Only unused item can be accepted.
d. Please insure the return. Otherwise, we will not bear on the lost or damaged products during the shipping process. All shipping cost involved is not refundable.
e. Online tracking number shall be provided after the parcel is shipped out.
 
We are always here to help whatever happens. Just email us at [email protected]  and we will attend to any matter and work together with you to resolve it.
 
All rights reserved by wanthermesbirkin Team.



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