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FAQ

Frequently Asked Questions
How do I place orders?
A:You can place your order online and make payment online. There is simple instruction:how to order You can also make order by email [email protected] with alternative method of payment (Western Union, Wire Bank transfer). We will send your package once we get the money.
Which payment method do you accept?
A:We currently accept Credit Cards payment online, Western Union and Wire Bank transfer. We offer 5% off on all Western Union and Wire Bank transfer Payments.
What if I do not have a credit card?
A:You can also place an order via email at [email protected], you will be instructed to send your payment through Western Union, Wire Bank transfer with 5% discount.
Which currency the prices are in at our website?
A:The currency are in US dollars.
How can I know my order status?
A:Once we send the bags, you'll receive tracking information on your email, with which you can check the status of your order online.
How long will it take to receive my order?
A:We ship within 2-5 days of receiving your order. Most orders take 8-12 days for delivery.
What shipping method do you use?
A:We send orders via express delivery services like DHL, EMS, TNT, UPS ,FedEX.
Who pays for customs, taxes and duties?
A:Every country imposes its own taxes, duties and other administrative fees. The buyer is responsible for paying these taxes, duties, fees and any other assessments.
How much does shipping cost?
A:Different countries and regions the postage fee is different, You can check your postage fee when you order .
Are the Hermes goods authentic?
A:All hermes goods which we carry are replicas. They are of high quality and conforming to one standard as the authentic Hermes goods.
Are your bags made with real leather?
A:All hermes bags are made with the same materials as their original designer counterpart. Hermes bags: Calfskin,Aligator crocodile,Ostrich,goatskin .
Can you find other Hermes bags which aren't not listed in your website ?
A:Yes, just email us about your requirements, preferably with pictures. We will come back to you for further discussions.
How can we know if we will receive our orders?
A:It is a very common question. We are looking forward to long term business relationships Most of customers were ever deceived when they made orders online. Please don't worry about this matter when you order at hautegallery.net. Our company has done success business for many years at another online store hautegallery.net and receives high reputation in the world market.
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